US B2B Education: Full-Lifecycle Ecosystem Research

US B2B Education: Full-Lifecycle Ecosystem Research

A comprehensive study mapping the US B2B education journey from procurement to classroom usage, synthesizing insights from all stakeholders: buyers, IT, teachers, students, and parents.

collection of US research record.
Product Logo
ViewSonic Education
Role
UX Researcher (Plan, Record, Interview, Report analysis)
Domain
EdTech, B2B
Timeline
2024.11 - 2025.8
Company
ViewSonic
Platform
Education ecosystem (Hardware, Software, Service)
Team
1 Design Manager & 1 UX Designer (Cross-departmental collaboration)

Strategic & Business Impact

  1. Facilitated NYC market entry by mapping complex B2B procurement and deployment decision-making flows.
  2. Represented the department in U.S. field research, collaborating across teams to capture primary market insights.
  3. Conducted 20+ multi-stakeholder interviews, spanning the entire ecosystem from buyers and IT to end-users.

Design & Organizational Influence

  1. Delivered 4 strategic reports, defining 7 journey maps and 9 core experience directions for the product line.
  2. Influenced 100+ cross-functional members through workshops, aligning product strategy with research insights.
  3. Pioneered research protocols for minors, establishing the team's first ethical framework for interviewing students.
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Confidential: High-Level Project Strategy

This case study contains proprietary business logic protected by an NDA. To respect the team’s strategic market positioning, full details are only available upon request.

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